First Credit Services

is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.

Why FCS

At First Credit Services, we are always at the forefront of innovation and leverage advanced technologies to serve our customers better. We know that the consumer demographics and behaviors are always changing and so should our strategy. We recognize traditional methods like phone calls are not going to be effective when engaging Millennials and Gen Z. Combined, these two generations are responsible for almost a third of consumer debt. That’s why we’ve invested heavily in building an Omni-Channel platform and machine learning engines to optimize engagements for all consumers. We are the next generation of collections.

What sets us apart

Omnichannel
Data-Driven
Service & Compliance
Data Security

In today’s multi-device era, our Unified Consumer Engagement Platform (UCEP) enables personalized email, SMS, phone calls, and chat, allowing consumers to connect through their preferred channels. This flexibility helps FCS provide a smoother, more positive experience, building lasting relationships with consumers. By tracking consumer behavior across different channels, FCS gains valuable insights to refine strategies and help businesses improve their brand image.

Our digital collections platform UCEP, utilizes AI to optimize contact strategies, ensuring we reach the right person at the right time. By analyzing past interactions, it helps us avoid failed engagements and helps us achieve some of the highest reach rates in the industry. It also incorporates sophisticated scoring models to help prioritize efforts, getting our clients paid faster.

We have dedicated departments for both training and compliance. These resources ensure that all agents meet proper messaging and compliance standards while communicating with your valued customers. Our ongoing training programs and continuous monitoring of calls make us one of the most compliant and customer-centric call centers in the industry.This ensures us to maintain our A rating with the Better Business Bureau.

FCS is HIPAA, PCI DSS Level 1, and SOC 2 Type II Compliant. PCI DSS (Payment Card Industry Data Security Standard) is one of the most stringent and prestigious information security compliance certifications available. This certification verifies that organizations that accept and handle credit card information in their environment protect the cardholder data. This accomplishment demonstrates our commitment to security and ensures our clients that all their customers’ information {especially credit card details} are secure and protected.

Global Footprint

FCS is a multinational company with both onshore and offshore locations. We are nationally licensed and capable of collecting in most countries. With FCS, there’s no need to manage multiple AR and call vendors, we can handle your full international portfolio.

Mission Statement

At First Credit Services Inc., our mission is to cultivate a workplace rooted in mutual respect, diversity, and inclusion—empowering our people through continuous learning and development. By investing in our teams, we deliver innovative, efficient, and customer-centric BPO solutions that drive measurable value for our clients.

Vision Statement

At First Credit Services Inc., we aspire to be a recognized leader in the BPO industry by delivering innovative technology, exceptional customer service, and transformative accounts receivable management solutions. We are committed to fostering a workplace that champions professional growth, empowering our employees to reach their full potential.

Social Mission Statement

As a proud Military Spouse Employment Partner (MSEP), First Credit Services is dedicated to creating jobs for military veterans and their families. We recently expanded our call center near Fort Benning in Columbus Ga, to create more jobs in this community that supports the base. For many years, we have relied on veterans as valued team members here at First Credit Services, and we are proud to support our United States veterans with fantastic training and employment opportunities.

Management philosophy

Our management philosophy thrives on the balance between providing leadership and guidance towards decision making, while empowering employees to become independent leaders themselves. The strategy of our management aims to set an example for all team members to manage with empathy and accountability. We focus on continuous training and enhancement for our employees in order to encourage knowledge development and skill development. As a company with many diverse and multicultural employees, we strive to create a motivating and inclusive environment where everyone is valued in order to nurture a positive attitude between co-workers, customers, and consumers.

Our Story

Love what we’re doing?

Join our company and be a part of a team that is reimagining collections. We are always looking for talent, so if you have great interpersonal skills and are good at initiating conversations over the phone, then we want to talk to you.

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Get in touch

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